Proudly handcrafted in Poznan, Poland
Who is an Audiologist?
An audiologist is a professional who diagnoses and treats hearing and balance problems. They are trained to take deep ear impressions. This kind of "deep" ear impression is required by Craft Ears in order to build your custom set of in-ear monitors.
All service fees are paid directly to the audiologist and cannot be billed to Craft Ears.
What material are your Custom In-Ear Monitors made of?
The shells are made of hypoallergenic, hard acrylic plastic for durability and longevity. Silicone CIEMs are available upon request.
How long is the build time for Custom In-Ear Monitors?
The build time is an estimate and varies depending on the product and the number of orders currently in the queue. Normally, it takes about 3-4 weeks.
Can I get my Custom In-Ear Monitors faster?
We offer a rush build for an additional fee. Contact us for additional details.
My Custom IEMs don’t fit right, what can I do?
When first wearing a new Custom In-Ear Monitor, it may take a few days for your ears to get used to them. It’s normal to feel some mild discomfort in the beginning. We recommend that you wear them for 2 weeks before determining if a fit adjustment is needed. If you experience any sharp pain, take the IEMs out and contact us.
Where can I listen to Craft Ears IEMs?
Demo units are available to listen to at any of our distributors. We can also send you demo units directly to you upon request.
How accurate are the colors/artwork in the 3D IEM Designer?
Colors displayed may differ from the final product. The final product may vary due to ear shape, size, and orientation. We are sure, that final product will look way better than in 3D configurator ;)
How should I clean my earpieces?
To clean your IEM, wipe the shells with a damp cloth or antiseptic wipe. Do not put liquid into the canal, as this may cause the audio to shut off (Note: sweat may also clog the acoustic damper, but normally, the audio will come back when the damper dries). Use the wax tool provided to remove excess wax from the canals, hold the earpiece with the canals toward the floor (let gravity help you out), being careful to pull the wax out and not to push the wax into the canal, which can affect sound quality and IEM operation.
If you have wax that you cannot remove, contact us, then send the earpieces to us and we will remove it. Fees apply.
What if I break my earpieces somehow?
Don't worry. We can provide a quote for the work before you ship them to us, just email: firstname.lastname@example.org